If you recall, we wrote a blog about one of our customers entitled "Cause Breaking up is hard to do." It's one of my favorite blog posts about a customer, for a number of reasons, but it was also the start of our Things you can't find on google series. During that post we created our "Dumpee discount," where we offer a 15% discount to any customer who recently breaks up with his/her significant other.
I then googled "dumpee discount" and found that no one else in the history of time has ever written those two words, side-by-side. Is Crooked Monkey the only brand caring enough to help alleviate the rebounding process--i.e. promoting consumerism as a way to mask any deeper or lingering issues? It seeems so.
Anyways, that same client who broke up with her boyfriend (in the time it took her to order and then receive her shirt) wanted a refund. And because we love giving refunds to our customers of funny t-shirts, we proceeded with it.
Fast forward to today, when we are working on closing our books for 2008. We noticed that our merchant provider did not process the refund correctly--resulting in a bank error in Crooked Monkey's favor. The customer didn't notice that the refund wasn't processed, and since we never heard from her we could've simply moved on without processing the refund, in essence "fixing the glitch (see youtube video below)". But since we have a moral conscience, are not some evil corporation (like Initech), and love our customers, we mailed out a check today for the refund. It's fun to do good in this world.