If you recall, we wrote a blog about one of our customers entitled "Cause Breaking up is hard to do." It's one of my favorite blog posts about a customer, for a number of reasons, but it was also the start of our Things you can't find on google series. During that post we created our "Dumpee discount," where we offer a 15% discount to any customer who recently breaks up with his/her significant other.

I then googled "dumpee discount" and found that no one else in the history of time has ever written those two words, side-by-side. Is Crooked Monkey the only brand caring enough to help alleviate the rebounding process--i.e. promoting consumerism as a way to mask any deeper or lingering issues? It seeems so.

Anyways, that same client who broke up with her boyfriend (in the time it took her to order and then receive her shirt) wanted a refund. And because we love giving refunds to our customers of funny t-shirts, we proceeded with it.

Fast forward to today, when we are working on closing our books for 2008. We noticed that our merchant provider did not process the refund correctly--resulting in a bank error in Crooked Monkey's favor. The customer didn't notice that the refund wasn't processed, and since we never heard from her we could've simply moved on without processing the refund, in essence "fixing the glitch (see youtube video below)". But since we have a moral conscience, are not some evil corporation (like Initech), and love our customers, we mailed out a check today for the refund. It's fun to do good in this world.

Our t-shirt, Waking up is hard to do T-shirt, is based on the song "Cause breaking up is hard to do," so it was no surprise when we got an email from one of our customers the other day asking for our return policy.

She told us that she had purchased two Crooked monkey t-shirts and needed to return them because from the time she ordered the shirts until she received them, her relationship status on Facebook went from "In a relationship" to "single."

That's not the first time that happened. The same girl that wrote and composed "I got dumped for Obama" also got dumped 3 years ago. Her name is Rachel, and she bought our "I slid into third at rachel's bat mitzvah" t-shirt. And this was in the beginning days when we didn't keep stock. It took us about 4 weeks to ship it, and by then she had been dumped (for another girl) and canceled her order.

A few valuable lessons: A)Crooked Monkey makes great gifts for boyfriends. B)When you get dumped by a boyfriend/girlfriend, come to Crooked Monkey. We now have a dumpee discount. Type in dumpee at checkout and get 15% off at checkout. But you better be able to prove that you're newly single.